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Re: RHEL 7.3 with HPE 545 QSFP

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Thank you, Talat.

 

At the time, the Linux admin guys werwe traveling and did not have

access to HPE contact info.  I tried contacting NonStop support (which I

deal with all the time) but they of course didn't support the PC.  But

nobody could get me any contact info and it was well hidden online. 

Eventually I found a US number and after a long search she gave me a

German number, but of course they wee closed for the weekend by then.

 

HPE's support web site would not accept any of the part numbers of

serial numebrs that I had.  Mellanox's support site did not list the HPE

part numbers - it looked like HPE had different part numbers from

Mellanox cards.  I also could not find any instructions on firmware

upgrade, nor if we would be able to perform the upgrade while running

RHEL 7.3.  I also figured that Mellanox would not provide any direct

support since we were an HPE customer.  I don't have a lot of use for

"OEM" arrangements where the OEM doesn't add any value or change

anything, but merely insinuates iteself between the end user and the

actual manufacturer - what I call "value subtracted" or

"lose-lose-lose".

 

We werew able to backboot to RHEL 7.1 kernel so I could continue with IB

work over the weekend.  This morning (European time) the Linux admin

noticed that RedHat support has a typo in the version number.  He was

able to get the required firmware from HPE website and reflash (I don't

know the details) the HPE/Mellanox card.  The Mellanox works on RHEL 7.3

now.  We still have a problem with LD_PRELOAD libvma, which was the

reason for 7.3 upgrade, but we just reported that to RedHat support

(which is really first rate).

 

So, tempest in a teapot.  Unfortunately came at the worst possible time

when everyone - including this forum - was offline for the weekend.


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